Customer Testimonials
Great service. The entire staff was professional and knowledgeable. Big shout out to Chasettey for making sure everything was taken care of and going the extra mile to make sure everything was taken care of.
Both Jordan and Lyndzi were very helpful and friendly. I am way behind on the technology, and they have been very patient and willing to go the extra mile to make sure I get it. Very good customer service!
This is our second car purchase at this dealership. A 2017 Optima and now a 2023 Sportage. Jordan as a salesperson was great and Lyndzi was helpful in explaining the inside of the car as the electronics can be intimidating for seniors. I'm sure we'll be back with more questions. Overall a great experience.
Lyndzimae Coolbeth Was Outstanding Her Service And Skill Set Was Impeccable With Her team Dan& Jordan They Made It Happen 😊😊😊... I Love My 2023 Kia Forte GT Thank You Kia of Old Saybrook
Lyndzi was awesome, made the car buying experience very easy!! Would highly recommend her and this dealership!
Just stopped into my Kia dealership in Old Saybrook to have something looked at on the underside of my car. Alex came out and in two seconds it was clicked back into place! This dealership and Alex are the best!!
Lyndzimae made the buying experience so easy for me. From first test drive to driving a way with the vehicle. Will definitely go back to her and this dealership in the future!
Evan Roof was my Salesperson and he did an outstanding job walking me through the process of buying my new Sportage Hybrid EX. He also took the time to show me all the bells and whistles. The buying experience was very satisfying. Love my new Ride!!
We had a great experience with KOOS including Jordan and Evan on the sales team. We were treated with respect and felt as if the guys really took into consideration our method of buying a car. If the service team is as good as the sales team, we have picked a great long lasting dealership!
Evan Roof, my salesperson is great to work with. First I must say that everyone I worked with at this dealership, from Service to Sales to Finance was exceptional. The atmosphere at this dealership is great, just all around nice people. When I went to pick up my new Kia Soul, Evan was waiting for me. explained everything in detail, and I was not rushed. Jordan was great in answering any additional questions I had. Hopefully I will not need a new car soon, but if I do, I will only consider Kia of Old Saybrook 🙂
Evan Roof, my salesperson is great to work with. First I must say that everyone I worked with at this dealership, from Service to Sales to Finance was great. The atmosphere at this dealership is great, just all around nice people. When I went to pick up my new Kia Soul, Evan was waiting for me. explained everything in detail, and I was not rushed. Jordan was great in answering any additional questions I had. Hopefully I will not need a new car soon, but if I do, I will only consider Kia of Old Saybrook 🙂
Nice place
I have gotten many different vehicles from Kia Of Old Saybrook through the years & my experience is always top notch. Chasetty was my salesperson this time around, she communicated wonderfully with me via email & voicemail while my car was on order. She also very clearly & patiently went through all of the options of the brand new vehicle with me this morning before I drove it off the lot. I felt very comfortable with all of the newest and latest features in my Kia after spending time with her. My appreciation to Dan for the seamless & timely ...
This review of 5 stars is because of one person…Evan! He was our sales rep and he was amazing. Extremely thorough and he listened to what we needed to get us into the car best for us! Thank you Evan! If it wasn’t for you- we would have kept looking!
We recently purchased a 2021 Kia Sportage at Kia of Old Saybrook. We emailed only 30 minutes before arriving and the car was waiting out front to test drive. Our salesman Evan Roof was knowledgeable and made the whole experience low pressure and pleasant. When we needed info for our insurance binder he got it to us quickly and when we picked the car up he took the time to go through the whole car with us so we were comfortable with all the features. Thank you to Evan & the kia oos team for making this car buying experience at great ...
Very pleased with my experience here. Nathan was knowledgable and easy to work with. It was a much better car shopping experience than the average.
My Kia is 6 years old, and has only been serviced at Kia of Old Saybrook. I keep coming back because of the excellent service I get from Alex and the entire team. They have been honest about what needs to be done and never try to sell me service that I don’t need. They always work with me regarding a convenient time - or fit me in as needed. They even offer a payment plan as well as coupons and always give the customer the better deal! I highly recommend them!
I have purchased and leased multiple Kia’s from Kia of Old Saybrook and neither the cars nor sales force disappoint. Chassety, my sales person, was excellent! She was personable, professional, and extremely well-versed on all aspects of the Kia EV Niro that I was looking at. I had never driven an electric vehicle before and she put me at ease with it immediately. She took me through all the features and answered all my questions. After my test drive I loved the car and bought it! The dealership made sure the car was perfect and the battery was fully ...
I haven’t bought a car in a long time and I chose Kia of Old Saybrook, as they had very fair prices and great reviews. They were so friendly and efficient. I made an appointment with them the day before- it was very easy and pleasant, and when I pulled into the dealership the next morning, the car that I inquired on was already parked in the front and ready for a test drive. My sales lady was Chasetty and she was waiting for me when I walked in. She was very pleasant, knowledgeable, and helpful. I would definitely ...
Nate was best person I have ever worked with in buying a new vehicle. The whole kia team was very helpful and got us into a new carnival within a few hours. Will recommend everyone I know to come work with nate.
Nate Bowe sold me a KIA Niro PHEV on 8/12/23. He was very professional and friendly. I was very impressed with his knowledge of the vehicle. The whole process was very seamless and everyone in the dealership was helpful.
I had a great experience at this dealership. Chasetty Caez-Schumann helped me understand what I was getting into since it was my first time getting a car. She was very clear in terms of guiding me through the process of understanding financing the car, and was patient in terms of needing to explain things I didn't understand. I didn't feel at all pressured or confused in terms of signing or asking questions about anything, and I felt like I was looked after. Would definitely recommend.
I worked with nate and he was fantastic. 110% effort, tremendous. I love the Telluride! Go get one as its a great deal and value in the SUV market!!!
bill & nate are the best!!! they are both super helpful and honest, slay 🩷
I worked with Nate and he was awesome! Super knowledgeable and a pleasure to talk to!
We worked with Nate to find and purchase our new Kia Carnival and it was an amazing experience! Nate took the time to make sure we were getting exactly what we wanted, and the entire staff were friendly and involved. We had such a good experience we decided to purchase a second vehicle as well!
Kia of Old Saybrook is wonderful! I had a Kia EV as a rental. Great car but down to no charge. They were so understanding and accommodating and kindly let me charge my vehicle for free. Come on down tonKia of Old Saybrook. They will treat you right —!!
This place is great and the cars they sell are even greater:-)
Chasetty and the KIA of OOS team know how to treat their customers and sell cars. Chasetty, in particular, was most helpful throughout the entire purchasing process. Her ability to explain how to optimize all the settings for my new Sportage PHEV was great. One of the best ever car buying experiences for me.
This was an AMAZING experience. My salesman was Nate and everything from start to finish was fantastic! I got a fair price for my trade-in, the process was simple and easy, and there was absolutely NO pressure put on me to purchase anything I didn't want to. I would recommend this dealership to anyone who is looking. Also, ask for Nate, he was a great, personable, and informative.
Great service and very knowledgeable.
Nate Bowe made buying a Sorento Hybrid a positive experience. He was knowledgeable, patient, and friendly. I highly recommend going to see him when purchasing a Kia.
Purchased a certified pre-owned car here recently, and very pleased with the treatment my father and I received from Jordan, Dan, and all I’ve met there so far. Great to work without throughout the sale and since. Friendly, fair, accommodating, responsive, and professional - as the car comes to need future servicing, I feel assured they’ll have my back. Highly recommend based on my experience so far!
Lyndzimae Coolbeth is the most caring, professional, salesperson I have ever dealt with. I was stressed about the process and she took away all of my anxiety. The only thing I regret is not hugging her when I left!! 🙂
I've bought 14 brand new vehicles since my first, a 1974 Chevy Corvette. Without a doubt my most recent, a 2023 Kia EV6 GT Line, was the best purchasing experience ever. There was no pressure, only sincere interest in how best to assist me in making the best choices. The entire staff is cordial, professional and knowledgeable. I cannot speak more highly of this dealership.
I personally want to thank Nate Bowe for making the leasing experience for my 2023 Sportage X-Line a slam dunk! He was so pleasant to work with and he made the entire experience not feel like a typical car buying experience (which really impressed me). He was also really engaged with my two sons (5 and 9), and made sure to keep them entertained with songs they liked (played over the nice sounding speakers in the showroom) and friendly conversation. I’ll definitely be back to see you when this lease is up!
Lyndziemae managed to get me in the car i wanted in only three hours, everyone here is professional and friendly. My best car buying experience!
Nate Bowe made the purchase smooth as silk. All questions answered all details explained. Made us feel comfortable. Would reccomend to others.
This was my first car-buying experience and the people at Kia of Old Saybrook made it a good one. I knew nothing about the ins and outs of purchasing a vehicle before visiting the dealership, but Nate really helped. He took the time to explain everything about the process and made sure that I understood every step. Despite some special circumstances that made the process of purchasing the vehicle take about 1 month, Nate and Dan worked tirelessly to make it happen. I cannot thank Nate, Dan, and everyone else at Kia of Old Saybrook enough for the excellent service and ...
Everyone here is so nice and made my car buying experience easy and painless. I would highly recommend this dealership!
Great Service Department! We have purchased two Kia Sportages at Kia of Old Saybrook so far. We live in Middletown and drive to Old Saybrook for every schedule service. Steve has gone above and beyond to assist us in every way. The Vehicle service is preformed correctly and on time. Steve even went to bat for us to resolve a problem that Kia customer service at the Corporation level didn't want to address. He made quite a few phone calls and resolved the issue. Alex also is very helpful answering any questions that we have regarding our vehicle.
I was in the process of wanting a vehicle and KIA came to mind as Ive seen more and more reviews and reports that they are selling quality cars. I was originally at another local dealership, nice people but who wants to look out your window and pay your bill monthly and go Ugh. You want excitement and the old story which is so true. You buy from who you like. Personally in sales management 30 plus years wasn't going in like an uninformed person. Welcomed at the door by Istvan. And the general manager. On a busy, end of ...
Everything was so easy here! Bought a Kia Telluride and everything was done that day. There was one part (a clip) missing, and the service department called me when one came in, and took care of installing it in no time. Best deal of anywhere in southern New England.
I got to work with Nate he was super kind and very helpful I would definitely go back and work with him again!
Excellent staff, super friendly and helpful. They make sure you are happy with your purchase and don’t try to force anything on you. Lyndzimae was great to work with, super knowledgeable and won’t waste your time with typical dealership run around. Highly recommend to anyone looking for a new or used car to check out Kia of Old Saybrook.
Nathan help me , thank you very good customer service
Excellent service is what I got today from Nate one of the sales representatives . He was very cordial and efficient .For this reason I will recommend this company to my friends and family. They are real good . Best place to shop for your car
Very comfortable seating and friendly associates.
What a great experience at Kia of old saybrook. Nate and the rest of the staff did an tremendous job and we highly recommend this dealership if your looking for a friendly well informed experience. My wife loves her new Kia.
I bought a 2023 EV6 GT. Nate was my sales representative, and he was great. A professional who took me through the process smoothly and he took the time to go through the entire vehicle with me. Nate is the best - go see him and buy a new electric car. It is amazing.
I went into Kia of Old Saybrook looking to purchase a 2023 Kia Niro, that’s when I met Nate….Nate was a pleasure to work with! He answered all my questions and made me feel at ease. He was friendly and made the whole car-buying experience stress free. He was also able to ensure I could take the vehicle home the same day. I would definitely recommend Nate and be sure to ask for him when you go into Kia of Old Saybrook!
Recently went to Kia in Old Saybrook for an oil change. I’m always hesitant when it comes to going to any dealership because I’ve had negative experiences in the past at Honda. Alex Pashchak eased my anxiety while talking to me about what repairs had to be done on my car. He even offered to show me what’s wrong with my car in comparison to how the parts SHOULD look. This helped me realize that Alex as well as Kia in Old Saybrook had my best interest in mind. I’ve had nothing but amazing experiences at ...
The staff was awesome . Very patient and helpful when assisting me with the vehicle that was just right for me.I left happy with my choice and I'll definitely reference family and friends.
We recently bought a new 2024 Kia Carnival SX. It was a fast and great experience. Everyone was friendly. Our sales agent Nate was very helpful and nice throughout the process. There was no pressure coming from their part. It was worth the drive skipping the other dealerships closer to our place.
Even though I wasn’t able to get a car just yet, Nate really helped me through the process and helped me understand every step along the way. He's a very friendly guy with a wonderful attitude! I'll definitely be back in a the near future to buy!
Nate helped us get into a nice Kia soul. Very helpful and friendly! Would recommend this dealership to anyone!
I just purchased a 2020 Jeep renegade and Nate Bowe and Jordan Sock made my experience amazing I recommend these two to as anyone’s sales men get down to Kia in old saybrook and ask for these two you won’t be disappointed!
Nate Bowe in sales was a great help. I ended up finding a car elsewhere that was available. He did everything he could to help me locate a car. What I was looking for is hard to find right now.
Great experience. Istvan made the process extremely easy. Great knowledge of the vehicle and features (K5 GT-Line) as well as similar cars in its class. Sticker shock for me was inevitable in this current economic environment, but Istvan got me a good deal for a whole lotta car. I highly recommend Istvan, Dan, and the rest of the staff at Kia of Old Saybrook.
I worked with Lyndzimae and it was so painless! We texted to get all the information together so that when I came to pick up my car , it took less than an hour! She was communicative and honest and I would absolutely buy from her again!
Kia of Old Saybrook was fantastic! Ish, our sales person helped me understand my new Kia Sorento hybrid and made the car buying process easy. Dan was a great finance guy to work with and Bill, the general manager worked really hard getting my custom order car in as quick as possible. Thanks!
Purchased a great used vehicle. They've taken great care of us with the whole experience.
The reason for this rating is due to one person: Lyndzimae Coolbeth. She was absolutely amazing! We were coming from Wisconsin to purchase this car in Connecticut- which was no small task. When we arrived the car was already out front and the keys were given to us immediately to check it out. She coordinated and organized everything to make it a seamless car buying experience. We also spent less than two hours at the dealership, in and out and on our way. In this short amount of time we were also able to test drive, she explained all the ...
Crazy time to be buying a car, but Lyndziemai and others at KIA made it easy for us. Not only helping us find the right car, but then taking the time to go out and procure it in the perfect color. We couldn't be happier with our 2023 KIA Forte.
Great experience buying a Niro. First day looking - Istvan told us he was available to answer questions. My wife took the car for a test ride later in the week, again no pressure but helpful. Easy buying experience. We appreciate the time Istvan spent showing features and offered to help anytime we have questions. Thank you!
Wonderful experience at Kia of Old Saybrook. Istvan was very pleasant to work with and made the process smooth.
Don't go to sales manager. He acts like a big shot and really rude. If you are not buying extra packages they won't be happy with you. Definitely recommend to go to sales person "Ish".
Istvan Fodor was a terrific salesman sincere,patient and answered every question I asked. I purchased my Kia because of him. The entire dealership was great. Janet pothier
Awesome work ethic. Made the process very simple for me. Thanks so much.
My wife and I had a great experience with the team. Ish was our rep, Bill worked the numbers and Dave buttoned everything up. Great customer service (which is rare these days) I would definitely recommend them to friends & family!
I was driving from Long Island to Rhode Island and my engine light came on when I was in the Madison Connecticut area. Quickly called Kia of old Saybrook told me to bring the car right over and had me in the bay within 10 minutes of arriving. Cannot say enough about Steve and Alex, and their professionalism and courtesy while I was here. if looking for a new vehicle, would highly recommend going to Kia of Old Saybrook
This place was great. The showroom and lot were clean and the location was easy to get to. We loved working with our salesman Istvan ("Ish"). He was knowledgeable, not pushy, and answered all our questions. The thing I appreciated most about him was that he didn't try to make up answers to questions he was unsure about. Instead he was honest about being unsure and he went and asked and got us the correct answers. Would definitely come back here again if we buy another Kia in the future.
I had a great experience. My sales man Ish was very nice and went over everything with me to help me get the best deal possible. I recommend this dealership for anyone who wants a quick friendly experience
I recently purchased a Telluride from Kia Old Saybrook. It was the smoothest car purchase I ever did. Lindsey was my salesperson and she was extremely thorough when educating me about the car. There was no pressure when it came to purchasing the vehicle and in fact the process was very informative and friendly. If you're in the market to purchase a KIA I'd definitely recommend KIA of Old Saybrook and Lindsey.
I would like to say Istvan is a great person he cares about the customers an is very pleasant to work with thank you Karen Veilleux
I have worked exclusively with the service department and they have been phenomenal. Highly recommend them
Came there told them what I wanted and my budget and they did everything I asked for! Excellent sales team, Istvan was helpful and extremely knowledgeable. I highly reccomend going here for your car purchase 👍🏼
I want to share how grateful I am that I found this dealership. I worked with Bill and Ish and they couldn't have been more knowledgeable, competent and trustworthy during my time with them. I went there and told them exactly what I was looking for and where I needed to be in regards to my monthly payment. There was no pressure or up-selling or non-sense. We were just on the same page from the start and we finalized the deal quickly. How refreshing. Dan in financing made things incredibly easy to understand as well. I am so happy ...
Excellent experience start to finish. From calling in on a Monday afternoon to driving off the lot with a 2023 on Tuesday night it was a smooth and professional process. Lyndzimae assisted me with driving off in a Forte GT line.. she was helpful and knowledgeable about all the cars and different options. My favorite part was that she kept calling the Telluride a "Telly" ... I will be back soon for my own Telly.
My husband and I have been in the market for a family car for quite a bit and have been window shopping and comparison shopping online. We traveled 45 minutes from home to this dealership simply because the prices were the most reasonable we had seen. Lyndzi helped get us into a 2020 Kia Sorento today. Not only was she efficient in making sure the transaction was smooth but she was also patient with us as we had our 2 year old and 2 infants with us. We communicated our price range and our budget and appreciated that Lyndzi never tried to convince us ...
I always like going to Kia in Old SayBrook. Everyone there are so nice. Always helpful. Immediate attention.! Thank you to Alex, he listens to you and acts on it. I spilled sauce in the trunk. I told Alex I couldn't reach to clean it better, I'm short with back problems. Alex to my problem, now my trunk area is like new again. That was such a surprise!
Recently had major engine work performed. The repair was performed perfectly and faster than I expected. Zero issues. Car returned clean and running perfectly. Ace mechanics at KIA Old Saybrook! Steve made it all happen. By far the best service shop I've ever been to.
Lyndzimae made the purchase of our new Kia as comfortable and stress free as possible. She was also incredibly knowledgeable about the vehicle, which has not always been the case when visiting other dealerships. She and the support crew working with are a credit to the dealership
Today was a very successful day. We were able to find a car we love two days ago and walk out with it today. Lyndsay. (Sorry if it’s spelt wrong). Was amazing. She has the best customer service and sales pitch and perfect attitude. Thank you Kia of Old Saybrook. And thanks Lyndsay ( good luck in business school!)
The online appointment scheduling for the service department is essentially useless, because it doesn't actually confirm/reserve the appointment it says was available. You're supposed to wait for a call or email confirmation. Having said that, they honored the appointment that I made online and got my car repaired in two days. I was given a loaner at no additional cost.
I had some car issues I needed fixed urgently. Alex in Service helped get me in the next day. The repairs were performed quickly and my car works perfectly. I'm a solid fan of KIA Old Saybrook because of the excellent service. The work is always done right the first time. Customer service is fantastic. Alex is great. Great personality, never high pressure and has your best interest in mind.
Overall pretty smooth and very friendly staff across the board. Would buy another car there in the future.
The customer service provided by this dealership is by far the best I have ever experienced. They went above and beyond for me, and as a new customer shopping the area it is something I had not experienced. The next time I need a car I'm coming here.
Amazing Service! Customer Advocate Lyndzimae Coolbeth was so extremely helpful and thorough when helping me look for my new Kia! I would definitely recommend her as she was great for my first car buying experience. 5 stars 🙂
Kia of Old Saybrook is fantastic with a great selection of new and used cars. Natalie at Kia of Old Saybrook really helped make the process as smooth as possible and the service I received was above and beyond my expectations. I highly recommend Kia of Old Saybrook to anyone looking for a new or used car. My experience was great!
Natalie was a huge help in getting me different options for my price range. Very professional and understand in my needs. A great employee Kia of Old Saybrook has!!!!
Cannot say enough about my GOOD experience. Lyndzimae is an experienced and knowledgeable representative of Kia of Old Saybrook. She is very patient in explaining all the features of the car I purchased. Thank you again Lyndzimae. I will refer you and Kia to anyone I know who is in the market for a car and a good experience in their purchase.
The best Kia dealer in connecticut. The sales teams is no pressure and look out for your best interest. BILL and Jay the managers are 2nd to none. DAN is the man in finance. Get yourself approved same day. Give them a shout and shot to earn your buisness.
Just bought my dream car with Natalie, a 2023 Kia Soul GT-Line. Absolutely amazing customer service, super kind and walked through every step of the process with me. Highly recommend going to her when buying your next car. Will be coming back here for a new car for my mother! Natalie's a Rockstar!
Thanks to Miguel and all of the staff at Kia Old Saybrook for getting us into our new Kia Forte. The staff was was well informed courteous and made buying a care easy. We really appreciated being able to take the car home to check it out.
Go see Nico for your salesperson! Super helpful and a good person! 5 star guy at a 5 star establishment!
Nico was very helpful. His expertise and professionalism were unparalleled.