Customer Testimonials

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Google May 16, 2025

Anthony assisted me with a lease buyout today and was wonderful to work with. I’ll be visiting again in a few months for an upgrade. Thank you!

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Google May 16, 2025

The past several car experiences at other dealerships created a negative stigma of shopping for a new car. At Kia of Old Saybrook, the approach from beginning to end was a pleasant surprise, no pushy sales people and a business manager and general manager who made the purchase happen. The Customer Service Advocates to include, Margaret, Madison, and Jay all helped and worked together as a team. It's not by mistake that this dealership is in a unique class of their own. Grateful to have met the entire team, and highly recommend visiting Kia of Old Saybrook. A very ... Read More

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Google May 16, 2025

Madison was great! Felt comfortable the whole time and they Hooked me up with a great deal! Good dealership

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Google May 15, 2025

Had an awesome experience. Madison was so helpful and made everything so simple and convenient. Definitely recommend coming here.

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Google May 14, 2025

We had an amazing experience at this dealership thanks to the outstanding service provided by Anthony. From start to finish, he was phenomenal—understanding, knowledgeable, helpful, and incredibly cooperative. What could have been a stressful and difficult process was made so much easier by his dedication and patience. Anthony went above and beyond to make things work for us, taking the time to understand our needs and find the best solution. I truly appreciate the effort he put in. Highly recommend working with him and this dealership.

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Google May 13, 2025

Great help from Anthony and Maddie

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Google May 13, 2025

Just came home this week with a new-to-me 2022 Kia Niro EV. Kia of Old Saybrook was 100% accommodating with processing the Federal and CT CHEAPR+ rebates. Madison Barfield was extremely courteous and attentive; I can only imagine the hours of work she and others at the dealership put into getting me set up with this car. Jay immediately picked up the ball if Madison was unavailable or with another customer; Margaret and Anthony were repeatedly encouraging and helpful via phone -- and when an extraordinary circumstance delayed delivery on the car, Bill and Jordan helped us work it out, while Noah ... Read More

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Google May 11, 2025

Anthony Russo is the best! He helped us when we needed to buy anew car. Very respectful, patient, knowledgeable, and friendly. He explained with a lot detail everything about technology features, furthermore he setup everything for us.

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Google May 9, 2025

I purchased a 2022 Sorento and Anthony and Alex were amazing. They explained everything in full detail, answered all of my questions and were very professional. I recommend Kia of Old Saybrook 100%. Go check them out, you will not be disappointed!!

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Google May 7, 2025

Maddie was fantastic - everyone else was not very nice.

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Google May 6, 2025

The service here is amazing! Got my new car from Margaret and she was wonderful to work with and made the process so smooth! Get a car here and work with her!

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Google May 6, 2025

Anthony Russo was amazing. I’ve been purchasing/leasing vehicles for over a decade and this was the smoothest experience I’ve ever had. Truly.

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Google May 4, 2025

Anthony was amazing! He knew exactly how to help me navigate the brand new car I just leased! He was super friendly and extremely personable. Thank you Anthony and the rest of the team for exemplary service at KIA! I 100 percent recommend!

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Google May 3, 2025

Anthony Russo was great. Thank you.

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Google Apr 30, 2025

Great experience, great people. Anthony was very helpful. Definitely recommend.

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Google Apr 30, 2025

Margaret did such a wonderful job. This was my first big purchase, and she was so kind and understanding. She was very personable and made me feel at ease.

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Google Apr 28, 2025

Anthony along with the rest of the sales team were fantastic to deal with. No hassle and in and out really fast. Highly recommended!!

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Google Apr 28, 2025

I had a great experience dealing with Madison Barfield.

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Google Apr 27, 2025

Madison was awesome to work with. She was incredibly helpful.

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Google Apr 26, 2025

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Google Apr 25, 2025

Got my first car from here. Easy process and my sales woman rocked. #MargaretJohnson

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Google Apr 25, 2025

Anthony was very knowledgeable and extremely helpful!

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Google Apr 24, 2025

I recently purchased a vehicle from Kia of Old Saybrook and had the absolute pleasure of working with Margaret. From start to finish, she made the entire process smooth, stress-free, and actually enjoyable—something I never thought I’d say about buying a car. If you're in the market for a car and want someone who goes above and beyond, ask for Margaret. She’s a true gem and made the experience five stars all the way. Thank you, Margaret!

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DealerRater Apr 23, 2025

Purchased a car in March. Brought it home and got check engine lights for a bad o2 sensor or catalytic converter after driving it for 100 miles from purchase. Sent pictures of the engine code with mileage behind it. I was told to bring it in. Took the day off to bring it in and was told they couldn’t fit me in now until the afternoon. Brought it in that afternoon for them to tell me it was a bad o2 sensor. Was told they had to order the part and would call me the following week when a rental ... Read More

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Google Apr 23, 2025

Update: Steve from the service department called me the next day after I posted this and offered to take a look at the sunroof for no charge and was very apologetic. They were able to look at my car and confirmed it was an issue covered under the warranty and will be fixing it for me and giving me a loaner in the mean time. I would avoid this dealership. Purchased a car less than 45 days ago and my sunroof got stuck and wouldn’t close. I called the service department and was informed that it wouldn’t be covered ... Read More

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Google Apr 22, 2025

Anthony was awesome to work with. He made the whole process very simple and explained everything very well.

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Google Apr 22, 2025

Margret was fantastic love my new seltos

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Google Apr 20, 2025

Stopped into the service department without an appointment for an oil change on my Jeep Cherokee . Miguel greeted me with proiding excellent customer service as he took the vehicle in without hesitation. For a price less than other dealerships, the oil change was performed. I was very impressed when Miguel expressed that they did an overall check of the vehicle. He patiently outlined all the issues while asking if I had any questions. There was never any pressure during the conversation to have the work completed immediately by Kia. I will be back in the future.

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Google Apr 20, 2025

Margaret and Jason at Old Saybrook Kia were great to work with. They knew we were on a big time crunch and tag teamed and got us in and out with our new telluride.

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Google Apr 20, 2025

I spent the day shopping around from old saybrook to Groton ct. Margaret Johnson of Kia of old saybrook was so knowledgeable and kind she made it easy to talk to her about all the options available to me and got me a the best deal possible. If I could give her more stars ⭐️ I would.

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Google Apr 19, 2025

I have nothing but good things to say about my experience this was my first time buying a car and Margaret made such a smooth process and I was able to leave with my car same day

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Google Apr 16, 2025

Buying a new car turned out to be a wonderful experience, thanks to salesperson Margaret. Personable, intelligent, knowledgable, patient, great communication skills. She went the extra mile in making the whole experience one that will always bring a smile. If you are thinking of purchasing a Kia, I highly recommend Kia of Old Saybrook. Margaret is a breath of fresh air. And, thank you, Alex, for streamlining the payment process with warmth and attention to detail.

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Google Apr 14, 2025

25 years buying cars, this was THE BEST experience ever, Madison and Alex and their amazing team was spectacular, I found myself on a impossible situation in getting a car from another state but they pulled it off and I’ll refer all my family and friends here for sure, do yourself a favor look for Madison, but everyone is very friendly. 10 stars no joke

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Google Apr 14, 2025

Very, patient, helpful, made sure I understood the whole process

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Google Apr 9, 2025

Margaret made what I thought was going to be impossible, possible. She never stopped going to bat for us and came up with back up plan after back up plan. She is a true delight and I am not sure chicken fries was enough of payment for the thanks we have for her!! And to the manager who spent so much of his time on this, with so many calls....thank you, thank you, thank you!!!

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Google Apr 9, 2025

I recently purchased a Kia from the team at Kia of Old Saybrook, and I couldn’t be happier with the experience! Huge thanks to Jay and Matty — they made the whole process smooth, easy, and honestly enjoyable. Their professionalism and knowledge really stood out, especially as I was stepping into my first electric car. They took the time to walk me through everything, answered all my questions, and made sure I felt confident and comfortable with my new EV. What really impressed me was how the whole team stepped up to help. I had a few questions about the ... Read More

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Google Apr 9, 2025

Madison was professional and informative. An absolute pleasure to work with.

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Google Apr 9, 2025

Margaret Johnson came across hella experienced and made the whole process feel easy from start to finish.

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Google Apr 9, 2025

Margaret helped my friend out buying her first car. She was super professional, but still kept things light and fun. Made the whole experience feel so much less tense than we expected!

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Google Apr 8, 2025

Margaret was excellent. She sold me my Kia soul 2025 It was super painless she is excellent and knowledgeable. Thank you so much I love my car Sara Hoffman

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Google Apr 6, 2025

Madison Barfield is amazing and professional !

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Google Apr 6, 2025

Madison was awesome to work with and very helpful. My 3 year lease was ending and we transferred to a new car/lease with her. Super easy. Very happy with Kia and my sportage

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Google Apr 6, 2025

Anthony was very friendly and helpful, and enjoyable to work with!

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Google Apr 5, 2025

Anthony was great to work with, very professional and knowledgeable!

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Google Apr 4, 2025

Bought a new car here, loved the experience. Entire team was helpful, funny, and engaging in the best way. Madison showed me every car I wanted to see and answered every question about each feature. Will return when I am ready for my next car!

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Google Apr 4, 2025

I had a very positive buying experience at Kia of Old Saybrook! Anthony Russo was especially kind, helpful, and knowledgeable about Kia products and the various features of the vehicle I selected - and there are many! Their lot didn’t have exactly what I wanted, but he located a vehicle with my preferences, did his best to get a me decent price (not easy for this brand with phenomenal independent ratings and best-in-business warranty, and as tariffs were kicking in and foreign cars were flying off lots), and he got it for me quickly. He was not at all ... Read More

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Google Apr 3, 2025

Maddie is a very efficient and knowledgeable representative for your company. Any questions I had she answered very quickly and if she didn’t have the answer she got someone to answer it for us. The car I purchased is awesome. Also everybody that works here is very pleasant to speak to.

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Google Apr 1, 2025

Margaret was super helpful in helping us get a car quickly when we unexpectedly needed to replace our daughter’s car. If your in the market for a car go check our Kia and give Margaret a call.

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Google Apr 1, 2025

Anthony’s service and attitude was a 10/10 from the moment we walked in, to the moment he showed us all the features about our car. I would definitely recommend him to anyone buying a car from here!!!!

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Google Apr 1, 2025

Margaret Johnson was very helpful and patient with me. She gave excellent tips and advice and explained everthing to me. She acted with the utmost courtesy. She even made coffee for me. Margaret is an asset to Kia and I hope she gets promoted soon!

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Google Mar 30, 2025

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Google Mar 29, 2025

Had a great experience here with Anthony, he bent over backwards to get us the car we needed with a great deal for our lease. He was hands on for the entire process which was seamless and easy. We look forward to working with Anthony and the team again in the future!

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Google Mar 29, 2025

We had a great experience here with Anthony. He walked me through all my options based on my needs. I felt so comfortable with him. We decided on the Kia Telluride and couldn’t be happier!

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Google Mar 29, 2025

Madison barfield was very polite and a hard worker. She does her job very professionally. I recommend her.

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Google Mar 29, 2025

Margaret was professional and very helpful. She got us the absolute best price and the perfect car for us.

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Google Mar 28, 2025

Bought my first car here - Anthony Russo was very diligent, knowledgeable and made it a fantastic experience for me

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Google Mar 28, 2025

Madison was excellent! So patient! Great asset to this dealership. Gonna love this car.

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Google Mar 28, 2025

Anthony, and the rest of the Kia of Old Saybrook team, were simply amazing to work with. No pressure, incredibly friendly and a wizard finance team that worked around my situation to make it happen. Kia of Old Saybrook is how car shopping and buying should be.

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Google Mar 27, 2025

Madison and her whole team got all my paperwork taken care of in a jiffy! Helpful and knowledgeable and kind and affordable.

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Google Mar 25, 2025

My husband and I had an outstanding experience working with Anthony Russo at Kia of Old Saybrook! From the moment I walked through the door, Anthony was warm, professional, and genuinely committed to helping me find the perfect vehicle. He took the time to understand exactly what I was looking for, answered every question with patience and honesty, and never once made me feel pressured. His knowledge of the cars and available options was impressive, and he made the entire process smooth and stress-free. What really stood out was how Anthony went above and beyond to ensure I left happy—... Read More

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Google Mar 25, 2025

Margaret was very helpful with my mother and I in getting new cars.

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Google Mar 23, 2025

Maddy was great

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Google Mar 23, 2025

Anthony Russo was fantastic. Answered all of my questions and made my decision to buy a new Kia Sorrento super easy. Highly recommend him and the Old Saybrook dealership.

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Google Mar 22, 2025

Anthony Russo was great and helped us out even though he was swamped with other customers. Love the car we eneded up with.

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Google Mar 22, 2025

Beautiful car at an excellent price. Ask for Maddie, she will take great care of you!

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Google Mar 22, 2025

Anthony was amazing! Friendly & efficient!

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Google Mar 22, 2025

We were on a very strict budget for a vehicle for our daughter, and pressed for time. We walked in to look at a small suv and Maddie was there to greet us so kindly. Her professionalism was stellar! Bill was also incredibly kind, straight forward and helped us make it possible to purchase a safe and reliable vehicle for our daughter. I would highly recommend taking a visit if you’re looking for a new or used vehicle. Thank you again Maddie and Bill for such a great experience!

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Google Mar 21, 2025

Very professional people great experience..love the ice cream

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Google Mar 20, 2025

Jay and Anthony were the best!!! Awesome

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Google Mar 19, 2025

The team at Kia of Old Saybrook were great. Maddie was very helpful answering questions from me and my daughter, very organized. Low pressure, just helping us find the right Kia. Great experience.

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Google Mar 15, 2025

Margaret was amazing. She made the process so smooth, and her professionalism and advocacy on my behalf made this a buying experience for the books. The tall manager was also very helpful, I believe his name was Noah

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Google Mar 14, 2025

Margaret is the best salesperson! So professional and knowledgeable. I highly recommend her

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Google Mar 13, 2025

Madison was great extremely responsive made the transaction very quick and easy. Love my new Kia! Highly recommend

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Google Mar 11, 2025

Anthony was amazing helping me purchase my car! 10/10 recommend!

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Google Mar 11, 2025

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Google Mar 11, 2025

Thank you Maddy!!! Awesome service!!

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Google Mar 9, 2025

Anthony was responsive to my questions and very helpful with all the paperwork. Very good experience!

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Google Mar 8, 2025

Margaret and Madi were extremely helpful in buying my K5. Will definitely be back for my next vehicle.

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Google Mar 5, 2025

Maddie was amazing throughout the process of buying my new car! She was incredibly responsive, always getting back to me quickly and thoroughly answering all of my questions. Her knowledge and helpfulness made the whole experience smooth and stress-free, and I really appreciated how attentive she was to all the details. Thank you So much Maddie and Kia of Old Saybrook!

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Google Mar 4, 2025

Very knowledgeable and friendly sales person, no pressure , very professional .

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Google Mar 2, 2025

Anthony was great ! He explained everything perfectly he didn’t rush me very attentive and professional this was a smooth purchase I’m super happy !!!

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Google Mar 1, 2025

Margaret Johnson was a huge help in my wife in I’s purchase of our new Kia Telluride. Thank you!

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Google Mar 1, 2025

We just leased a 2025 Kia Telluride with Anthony and had an amazing experience. Anthony was the perfect blend of a sales consultant - informative, knowledgeable, listened to us and led us through the process with ease. It was the most seamless experience we've ever had at a dealership by far. He understood what was important to us and made it happen! We are extremely happy and would recommend Kia of Old Saybrook to anyone and direct them to Anthony any day.

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Google Feb 28, 2025

Everything was perfect. Madison barfield was excellent

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Google Feb 27, 2025

Maddie was awesome bought a car same day.

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Google Feb 27, 2025

Last week I purchased a new car from this dealership. Margaret was fantastic, professional, great to talk and deal with! I have to admit that I was very skeptical at first about dealing with car sales people, dealerships in general but this was an easy, comfortable, relaxed transaction! Also a shout out to Taras, who wrapped up everything nicely! Great job dealing with these people and I'm so glad that I did!!! Thank you Margaret and Taras!!!

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Google Feb 26, 2025

My wife and I recently had the pleasure of working with at Anthony at Kia of Old Saybrook, and we couldn't be happier with our experience. From the moment we stepped onto the lot, Anthony was welcoming, knowledgeable, and genuinely interested in helping us find the perfect car. What impressed us most was his ability to listen to our needs and preferences. He patiently guided us through various options, providing valuable insights without any pressure. His expertise made the decision-making process much easier, and we felt confident in our choice thanks to his guidance. In addition to his professionalism, ... Read More

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Google Feb 25, 2025

Margaret was an amazing sales woman. Sold me my brand new 2025 kia K5 gt line today. Could not be more thankful for all her help!

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Google Feb 25, 2025

Margaret amazing sales woman sold my friend a very nice car today was great to work with and made it a very smooth process

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Google Feb 24, 2025

Madison helped us with everything. Made our experience painless and easy. Thank you for your help!

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Google Feb 23, 2025

I want to give a shout out to Anthony Russo. He was personable and pleasant throughout the car leasing process, and gave his full attention the entire time. He explained the features of the car-including the infotainment system-in a clear and concise manner and showed patience when a few of the details had to be repeated. I also want to mention Jason Socks, who lined up the financing. He too had patience and I was satisfied that I had gotten a solid deal. All in all, I had a very good experience and I would definitely recommend this dealership. The ... Read More

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Google Feb 20, 2025

One of the best dealership experiences I’ve had! The staff was extremely helpful, especially Anthony, who made the process smooth and stress free. I highly recommend reaching out to Anthony and the team for your next vehicle!

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Google Feb 19, 2025

I had a great experience going to Kia of Old Saybrook, Margaret Johnson Was so helpful from start to finish, She answered every question and there was no pressure. I would definitely recommend this dealership. And I love my new Kia Sportage!

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Google Feb 18, 2025

My wife and I could not be happier with our vehicle and the purchase process. I spent many months looking elsewhere for a way to get out of a bad deal we had on a Lincoln Corsair. I called Kia of old Saybrook and Margaret went above and beyond to fix the issue and help us out. I highly recommend if you go to Kia ask for Margaret.

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Google Feb 17, 2025

Anthony has been incredibly helpful from first moment to completion of sale.

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Google Feb 11, 2025

Anthony is awesome!!!!!!!!

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Google Feb 10, 2025

I had a wonderful experience purchasing my new car this past week. Maddie was absolutely fantastic and such a joy to work with. She eliminated any preconceived notions of pushy salespeople and was patient, professional, knowledgeable and kind. It was like having an expert by my side educating me to help me make the best possible choice to meet my needs. I would highly recommend anyone who is thinking of looking at a Kia to reach out to Maddie.

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Google Feb 9, 2025

Margaret was great to deal with while purchasing our new vehicle. Thank you!

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Google Feb 9, 2025

Margaret Johnson assisted us with the purchase of our new car. She was great! Thank you!

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Google Feb 9, 2025

I visited multiple dealers when I went to get my new car. Madison was extremely helpful in the buying process. As well as Bill in helping me fit my new car into my budget. And when it was time to go see Alex he took excellent care of in helping me through the presses of buying my new vehicle. I also wanted to give jay a shout out for keeping conversation flowing in the right direction. All in all I had an amazing experience when I visited Kia of Old Saybrook and felt like a part of the family the ... Read More


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