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We bought a CPO '18 Kia Sportage SX Turbo from Kia of Old Saybrook nearly a month ago now- so far we have been very pleased with the vehicle. Our dealership experience was very positive. Our old Hy****i family car had served us well to 200k but was definitely in its final days. We knew that Hy****i and Kia were mechanically related and were attracted to the design of ... Kia's products, so we decided to review the dealership's inventory online ahead of time, and then stopped in on a Saturday to take a look at the car. The weather that day turned out to be rather unpleasant, but Miguel Figueroa still came out in a raincoat to see how we were doing and if we needed any assistance. Once we went inside and got to know each other a little bit Miguel explained that he had come over recently from the hospitality industry, which of course has been devastated by the pandemic. This was evident in Miguel's amiable and relaxing demeanor. We were allowed to take the car for a test drive on our own for about 20 or 30 minutes; and while we were clearly interested in the car we did not feel pressured to buy. We had some pre-approval documentation already and the dealer worked from that; the process was pretty smooth. Dan walked us through the paperwork back in his office. He was also very friendly and extremely efficient at juggling the multiple computer systems he interfaces with to handle financing, registration, etc. The car was detailed for us immediately and we drove it home later that day. Miguel promptly followed up with us early the following week to arrange for the second key and an exterior/interior finish treatment. While waiting onsite for that, I was in a position to observe the service department's interactions with other customers, and they seem to be pretty straightforward and thorough (my own car has not yet needed service). We would recommended Kia of Old Saybrook- M&A